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经常问的问题

If this is your first time using the UP Studio Software, you need to allow the software get through the firewall software when the firewall gives out the warning (The figure below shows the warning issued by Windows Firewall. There could be other firewall software that gives out similar warnings). Also you have to make sure your printer connects to the same network as your computer does.
Yes, you can set the customized nozzle temperature using UP Studio software. Open UP Studio on your computer, click向上at the left menu bar, go to the维护部分，找到材料, click定制, click添加, and then input desired material name and its temperature settings.
There is nothing wrong with either the software or the printer. The message is simply asking the user to activate the printer using the user’s account setup through tiertime.com or inside the UP Studio software. To solve this issues, you need to setup an account either through tiertime.com or inside the UP Studio Software. If you already have an account setup, open UP Studio Software on your computer, login your User account. Make sure you have your printer connected to your computer with by USB connection, or by connecting to the same LAN either through WiFi or Ethernet connection. In the UP Studio, click My 3D Printer, find your printer, and click Activate to activate the printer.

如果机器配有，则可bob电竞平台以通过Up Studio软件或通过触摸屏来设置TierTime 3D打印机。

The printer without touchscreen:

如果打印机不带触摸屏，则安装打印机的Wi-Fi连接的唯一方法是通过USB连接。您需要使用USB电缆将打印机与计算机连接。

Open the UP Studio on your computer, go to设置, clickPrinter, you will see a list of printers presented by machine icons with the names to which printers were assigned.

使用打印机的名称选择图标，然后单击右下角的圆圈以弹出详细信息对话框，其中选择打印机连接到下拉列表的正确WLAN，然后单击“确认”以保存信息。您可以随时单击WLAN旁边的“I”图标，信息按钮，为打印机设置详细信息按钮，例如静态IP设置等。

*Notice:You cannot edit the IP, MASK, Gateway, DNS on the machines released before UP mini 2 ES.

If you cannot find the Wi-Fi network on the dropdown list, click加入其他网络，输入网络的名称和密码，然后单击Confi.R M保存设置。

设置打印机的Wi-Fi后，可以拔下USB电缆。在计算机的“控制面板”中，将打印机连接到与打印机设置为相同的Wi-Fi网络。

Open the UP Studio on your computer, go to设置, clickPrinter部分，点击添加打印机，使用您的打印机的名称找到打印机，将打印机添加到打印机列表，返回打印机部分，然后单击刚刚添加的打印机的图标以连接。如果出现绿色复选标记，则打印机已成功连接到计算机。

tiertime打印机S带触摸屏：

  1. 在打印机上，去Confi.g在触摸屏上，单击Network Settings，切换Wi-Fion, select the Wi-Fi network to connect to. You may be asked to input the password of the network.
  2. 将计算机连接到设置打印机的相同Wi-Fi网络。
  3. Open the UP Studio on your computer, go to设置, clickPrinter部分，点击添加打印机，找到打印机，将打印机添加到打印机列表，返回打印机部分，单击刚刚添加的打印机的图标连接，然后出现绿色复选标记。您的打印机已成功连接到计算机。

The network list in the software contains only 10 network entries. If your network is not showing up, do a refresh, the list will recatch the networks available, and your network might be in the top 10 entries.

另一个原因是打印机和软件不支持市场上的某些路由器。

请安装Windows 7 Service Pack 1（SP1），然后尝试在计算机上再次打开Up Studio。

1.2设置， 选择Network Settings，取消选中套接字，并检查https
2.You can also set up the HTTPS Proxy.

转到：//m.zx-systems.com/huland/web?locale=en&actionname=resendactivatemail
输入您的注册用户名和密码，然后单击“提交”以再次获取激活电子邮件。

1.每个TiVertime打印机都需要激活，以便更好的客户支持。

2.登录软件激活的打印机。

登录，转到我的帐户， 找the connected printer in the My 3D Printer category, find the printer that requires activation, and click Activate.

Manual Activation: Click the Manual Activation button, and then follow the instructions to finish the process.

Tiertime 3D Printer activation

1）” ERROR: Invalid activity”

发送的SN编号与数据库中的信息不符。请将您的SN编号和机器类型发送给TiVerime技术支持团队，以获得进一步的帮助。

2）” ERROR: No factory activated”

CPU在TiVertime工厂尚未激活。请将CPU主板发送回Tiertime。

3）“错误：服务器无法返回激活码”：

SECER没有找到此打印机的激活码。请将打印机的SN编号发送给TiVerime支持团队，我们的技术支持团队将帮助您检查服务器端上的问题。

4）“错误：无法从打印机获取检查代码”：您需要一个CPU替换。请联系Tiertime的支持团队以获得进一步的帮助。

预热的主要差异是维护中的一个有关您选择的时间选项。
1.在打印设置中预热

选择预热，单击打印，打印机将在实际打印开始前面预热构建板15分钟。

2.Preheat in Maintenance

Preheated selected in the Maintenance section that you can choose a desired range of time to. Be aware that this preheating process will stop only when the preheating time is up, it cannot be stopped ahead of time manually.

The Nozzle Diam options only open for BOX, BOX+, Cetus printer and some other brands coming up. For other printers, UP mini 2, UP mini 2 ES, UP Plus 2 and etc, the nozzle diameter is set to 0.4mm, and you can not change it.

The options for Layer Thickness can also be changed if the nozzle diam is changed. Check the Layer Thickness settings before starting a print.

如何改变喷嘴直径：

在计算机上打开工作室软件，单击向上在左侧菜单上，单击维护，然后找到喷嘴直径将设置更改为所需的值。

不同的机器可以使用不同的构建板。

Up Plus 2，UP Mini，Up Mini 2，Up Box和Up Box +：Perf Lober和Flex板

UP300.: Perf Glass Board, and Flex Glass Board.

X5: Per Board.

在完成喷嘴高度检测后，弹出窗口对话框允许用户从可用的构建板中进行选择，或单击向上在左侧菜单上，单击维护， 找打印板将类型更改为所需的值。

3D Printer Nozzle Offset

喷嘴偏移是将高度从打印板调整到喷嘴的方式，而不通过喷嘴高度调节过程。

  1. Changing the Nozzle Offset will not affect the Nozzle Height saved in the software. The value of Nozzle Offset can be positive or negative. The final Nozzle Height will be the value stored in the software plus the Nozzle Offset.
  2. The value of Nozzle Offset will not be changed, or reset automatically. Once a value is set, it will be always there.

迷你2., UP mini 2 ES, UP BOX, UP BOX+, UP300 and X5 have the Door Open Detection Mechanism.

1.打开前门，在发送数据之前或在打印过程的中间中间，软件中会出现错误，并将暂停打印过程。您可以通过关闭前门恢复打印过程。

2.如果门打开检测不起作用，请联系当地经销商以获得进一步的帮助。

灯丝耗尽检测是当机器检测到灯丝耗尽时暂停打印过程的机制。用户可以重新加载灯丝，并恢复暂停的打印过程。

This feature is available in BOX+ and UP300. If the filament ran-out message pops up when the filament does not run out, it means the Filament Ran-out Detection malfunctions. Contact your local reseller for further assistance.

去//m.zx-systems.com/software/， 找the LKD File for MAC V x.x.x.x.

Open UP Studio, choose启用，然后加载LKD.file.

Tiertime 3D Printer Slicer UP Studio for Macbook

  1. 硬件调整：

通常，喷嘴高度有点靠近构建板。该模型在构建板上被压出太高，这使得模型难以移除。调整喷嘴高度，确保高度是正确的。

You can close up a little bit of the extruder fan, so that the fan blows a bit less wind to the model.

  1. 软件调整：

打开Studio软件，单击向上, click打印设置, clickMore, and then select容易去皮。

  1. 对于软件2.5及以上

Use Material Profile Manager, and adjust the Peel Ratio to find the right value.

  1. Make sure your computer is connected to the Internet when you are printing.
  2. 点击Print/Print Preview, the “云打印设置“出现在左下角，这意味着打印机已从云下载打印设置。

白屏是由OpenGL的不匹配版本引起的。刚升级OpenGL，问题会消失。

1.“错误：打印机SN错误”：连接到具有其他序列号的打印机UP Studio。重新启动打印机，打印机将与软件同步。

2.“错误：无法获取活动状态”：此问题通常由打印机的CPU引起。建议将CPU发送回工厂。请联系Tiertime支持团队以获取CPU更换。

1.在软件中，如果选择“重置为默认”，则该软件将重置主参数返回出厂设置：打印机名称，9点床升级偏移，喷嘴高度设置为0，喷嘴偏移的值，打印材料和重量设置为默认值。

您可以通过去设置，选择打印机，选择打印机，选择打印机，然后单击“重置为默认”，找到“重置为默认值”选项。

2.The software version is not compatible with the printer.

  • 三种可能导致边界问题的可能性。
    1. 模型的大小大于最大构建卷。
    2. 模型的高度大于打印机的最高点。
    3. The model’s thickness is smaller then the Layer thickness.
  • 要解决问题，请调整模型大小的大小以确保它在构建信封内。
  • The actual height of each model is the result of model height plus raft height if it has one.
  • 喷嘴高度可以为零。要解决此问题，请执行一次自动高度检测作业。

1.去吧打印设置， 点击More， 找挤出宽度在下面Other Options部分，选择下拉菜单中可用的所需值。
For instance: The model’s wall thickness is 1mm, choosing 0.5mm extruder width would be the most ideal value to fill the wall.

2.将有默认值挤出宽度value for each different层厚度。However, you can adjust the挤出宽度手动在-0.15mm至+ 0.25mm的范围内，该值不能比默认设置小0.7倍。

1. Up Studio软件在窗口7 SP1之前不支持操作系统。仍在使用XP的客户可以下载旧的向上softwareversion 2.18, however, the features in 2.18 are limited compared with UP Studio.

2.基于位的软件版本必须匹配计算机的设置。

Further instruction can be find here. Go to URL: https://www.maketecheasier.com/install-unsigned-drivers-windows10/

选择Cancel继续播放工作室安装。此操作将导致其他软件无法进一步调用Studio，因为尝试被安全软件阻止。

Several possibilities:

  1. SD broken or loosed:

要纠正它，您需要关闭打印机，取出SD卡，插入SD卡，并确保SD卡座椅均匀，然后重新启动打印机。

  1. Upgrading to a new version of UP Studio causes the incompatible data.
  2. 例如，难以预测的情况发生了，例如，在日期传输过程中发生停电或中断。

It is caused by the outdated driver. You need to reinstall the driver for the printer.

  1. 去up studio页面并将匹配的驱动程序文件下载到计算机系统。
  2. 复制下载的驱动程序文件所在的目录路径。
  3. 去your computer, right click我的电脑， 选择Manage, click装置经理， 找Other devices， 右键点击设备未知，点击更新驱动程序软件，选择为驱动程序软件浏览我的电脑，粘贴刚刚复制的驱动程序文件的目录，然后单击下一个to finished the installation.

After the installation, the UP Studio should be able to recognize the printer.

You need to restart the printer.

升级计算机的操作系统。